Endless Energy Group is committed to providing quality services to our clients in respect to how we manage your Personal Information.
We are committed to protecting your personal information and maintaining your privacy. In doing so, we adhere strictly to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (the "Privacy Act").
These principles guide the way we collect, handle, use, disclose, and safeguard your personal data, ensuring transparency and accountability in all our interactions.
Under the Privacy Act, "Personal Information" is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
Under the Privacy Act, "Personal Information" is defined as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.
1. Collection of Personal Information: We only collect personal information necessary to provide you with our services or as required by law. This may include, but is not limited to:
* Your name, address, email address, and phone number.
* Payment and financial details.
* Information relevant to the services we provide.
We ensure that all information is collected in a fair and transparent manner, with your consent wherever applicable.
2. Use and Disclosure of Personal Information: We will only use your personal information for the purposes for which it was collected or for related purposes that you would reasonably expect, including:
* To provide you with our products or services.
* To communicate with you about our offerings, updates, or changes to our services.
* To comply with legal and regulatory obligations.
We do not disclose your personal information to third parties unless it is directly required to provide the service, you have provided consent, or we are legally required to do so.
3. Data Storage and Security: We take all reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. Our data security measures include:
* Secure physical storage of data.
* Encryption and password protection for digital records.
* Restricted access to personal information by authorized personnel only.
4. Data Retention and Disposal: Personal information is only retained for as long as it is needed for the purposes outlined in this policy or as required by law. Once no longer needed, your personal information will be securely destroyed or de-identified in accordance with industry best practices.
5. Accessing and Correcting Your Personal Information: You have the right to access your personal information held by us and request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided below.
6. Complaints and Concerns: If you believe we have breached your privacy or failed to comply with the APPs, you may submit a written complaint to our Privacy Officer. We will investigate and respond promptly, aiming to resolve any issues in a timely and satisfactory manner.
7. Additional Resources
For more information about the Australian Privacy Principles (APPs) and your rights, visit the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Should you have any questions about this Privacy Policy or wish to make a request, please contact us. This Privacy Policy ensures your trust in our practices and emphasizes our dedication to managing your personal information responsibly and ethically.
